Refund policy

NGO Hair and Beauty – Refund & Returns Policy

At NGO Shop, we strive to provide you with high-quality hair and beauty products. Please read our refund and returns policy carefully before making a purchase.

Eligibility for Returns

• You can request a return within 30 days of receiving your order.
• Products must be unused, unstyled, undamaged, and in their original packaging.
• Hair products that have been used, cut, dyed, or styled cannot be returned.

Pro Tip: When you receive your package, we recommend making an unboxing video. This helps us verify any issues such as damaged or incorrect items.

How to Request a Return

1. Contact our customer support team at Support@ngoshop.store or call +1 (856) 479-1821.
2. Provide your order number and reason for the return.
3. Once approved, ship the product back to the provided address.

Refunds

• Refunds are processed via PayPal only.
• Refunds will be issued after we verify the returned product meets our policy conditions.
• Please allow up to 7 business days for the refund to appear in your account.

Damaged or Incorrect Products

If your order arrives broken or incorrect, please contact us immediately with photos or video proof so we can resolve the issue quickly.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.